Customer Reviews of Craftsman Direct^®

My experience with Craftsman Direct was a 10/10. From customer experience...to pricing...to product quality, everything was perfect. Rick and Lee are top notch professionals and perfect compliments to each other. They did a large scale renovation project on our home that lasted about 6 months in all and required everything from demo to finishes. They were very flexible and accommodating to any changes that needed to be made along the way and always had a great attitude. In sum: fairly priced, high quality, expeditious work!

Craftsman Direct was very meticulous during the quoting process and provided full transparency of the job requirements and timing. Both the selling and job process were as good as can be. Lee and Rick were awesome since the beginning - they provided a timely response to our estimate request, came out to perform the estimate promptly and provided the estimate soon after. They were very informative and educated me on the job and provided a very personalized experience. They know exactly how to treat a customer.

They hit their deadlines throughout the job, always kept us informed on progress, and involved us with certain installation decisions that needed to be made. Once again, best in class.

Thank you for providing a singular and excellent experience!

Although this review is several months overdue, but it absolutely must be shared. Lee is a fantastic businessman and craftsman and with Rick he refurbished our old, rotting deck. Lee carefully checked in with us along the way and worked to ensure we had exactly the design and materials we wanted. Notably, he made a point of saving what could be saved so less wood was wasted than with a traditional demo project. The results have given us a beautiful, solid space to enjoy the outdoors. Don't hesitate if you're in need of deck repairs; these are the folks to call!

Michael De Petrillo
  Sept 2024

I had a very large rotten old deck from the 90s that I needed repaired last Fall. It looked like I needed the whole thing redone, which from other quotes would have cost at least 60k and in one case around 90k! I talked to Lee and he said that the foundation and support beams were in good shape and we just needed a cosmetic fix. He made sure I was in the know of everything that was going on. I really wanted metal posts, but he convinced me to go with wood, because it would save me a lot of money and I am happy the he changed my mind. If there was any question, he'd stop and talk to me before he continued. I got an amazing deck for a fraction of the cost from other reputable builders. He even brought his big leaf blower and went above and beyond to take care of the fallen leaves in my backyard.

Breeana Canada
  Sept 2024

Lee came over very quickly and assessed my garage door. Then he went and got supplies and went to work. He fixed our door and tested it. I couldn't be more happy!

I wish I had found Craftsman Direct years ago!
Lee and Rick tackled the fairly gnarly job of remodeling our master bathroom. It was a mess, with an old leak that was effectively just covered up with a shoddy one-day shower install and badly fitted acrylic tiling. Also, the original bathroom design was lazy and did not make good use of the space. Lee and Rick worked closely with us to figure out a path to fixing all of this. They are punctual, hard-working, respectful and will go above and beyond, sticking to the budget and very open to new ideas and suggestions. We got a freshly plumbed, tiled, painted and wired bathroom; once the new bath arrives, they will come back and get that installed also. From now on, for *any* project in the house, I'll be calling craftsman direct first. See the "before and after" photos below...
Also, see this review on Google


[See a larger version of the photos ]

- August 2023
Masato Aoyama
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Lee and Rick from Craftman Direct came and installed an exhaustion vent in my kitchen on Aug 25, 2023. I had already bought the vent I wanted from Amazon (Broan 509S), so Lee and I met a week prior in order to look through its manual, and inspect the location in the kitchen where I wanted it. Both Lee and Richard came right on time on the day of the installation, and were both very professional and courteous the entire time, as well as being very thorough and meticulous in detail, and worked really quickly. It was very obvious that they take great pride in what they do.

- August 2023
These guys did a fantastic job working on some wood rot on my home, The repairs they made were done with such precision the repairs arent noticeable at all, I've been very impressed with the work and had them quote out some smaller jobs that I just dont have the time for. I look forward to working with these guys again!

- July 2023
Craftsman Direct has been a life saver for me. A previous subpar repair of my deck left me needing more repairs. Three months later after weeks of reaching out to the previous company we contacted Craftsman Direct and they were able to get my hand rails cut properly to the correct angles not leaving massive gaps where the railing meets in the corners. They were courteous to the fact that I had a sleeping infant in the home and did the best to work around his nap time schedule and were still able to finish the repairs in timely manner. Along with pressure washing the old decking boards when they are done, I can't wait for them to be back in a few weeks, for them to stain the decks. Save your energy and stop looking for someone and call them now.

- August 2022
SD Simpson: I have been using Craftsman Direct for approximately 15 years now, and continue to be impressed by the quality and value of the work done.

Projects have included replacing water-ruined drywall (ceiling), replacing/installing a mailbox, finishing/painting drywall in a garage, replacing rotted siding, repairing a slumped deck, repositioning insulation, and likely a project or two I cannot remember anymore.

Most recently, Lee and his team fixed my deck stairs, replaced some siding, repaired some insulation, and handled a few other "punch list" projects. The work has been done efficiently and effectively. The pricing has been more than reasonable, and I very much appreciate that this business will also tell you what does NOT need to be done (and/or when things can be repaired versus replaced/rebuilt). Likewise they are very upfront about the work they don't do.

After 15+ years, I have no qualms about using or recommending Craftsman Direct.

- August 2022
The guys did a great job at doing repairs on both my front porch railing and back deck. They also did pressure washing, painted the front porch railing, and stained the back deck. Work was done in a fairly quick time frame as well!

- May 2022
We used Lee and his team recently to replace some trim on our house as well as our deck. They did a great job and when our mailbox knocked down by a delivery truck, they did the installation for us on very short notice.   - Todd O.

- January 2022
I have been using Craftsman Direct for approximately 15 years now, and continue to be impressed by the quality and value of the work done. Projects have included replacing water-ruined drywall (ceiling), replacing/installing a mailbox, finishing/painting drywall in a garage, replacing rotted siding, repairing a slumped deck, repositioning insulation...Most recently, Lee and his team fixed my deck stairs, replaced some siding, repaired some insulation...and I very much appreciate that this business will also tell you what does NOT need to be done (and/or when things can be repaired versus replaced/rebuilt)...After 15+ years, I have no qualms about using or recommending Craftsman Direct.   - S. Simpson

- January 2022
We hired Lee and Rick to replace our rotting deck [and] repair our fence. They were very honest about what did and didn't need to be done, which ended up saving us money...checked with us when they encountered an obstacle so that we could all be in agreement as to how to proceed. They came in, got right to work and completed everything in a timely manner. In the end, the job site was left clean and we were very pleased with the quality of work that was done. Our remodeled deck ended up being more sturdy than the original...we would most definitely hire them again.   - L. Warner

- October 2021
I hired Craftsman Direct to install hardwood flooring in my home...a few years prior [Craftsman Direct remodeled] my bathroom and I was very pleased with the end results, which I admit was second to none...I am very pleased and appreciative of the work done by Harry. I highly recommend Craftsman Direct as an excellent and upfront company to work with.   - Kenneth S.

- Sept 2021
I have used this company for four projects, both large and small, and simply cannot say enough good about them. The people who work for Craftsman Direct are highly competent, courteous, honest, and posses great integrity. I have never paid a dime until I was completely satisfied with the work and I have never been disappointed with that work. I would and have recommended them to any home owner in need of assistance.   - Lisa S.

- July 2019
Lee and his professionals have really stepped up to sort our small homeowner's association general maintenance issues. They are timely, professional, respectful, trustworthy, honest, neat, and totally customer oriented. They are a pleasure to work with and we very highly recommend them!   - Jane Gentes

- June 2019
Have used Craftsman Direct 3 times now: painted house, refinished front door, clean and refinish deck. All 3 jobs were completed in a timely manner, at the quoted cost, and look great! Will definitely be using them again.   - David Herr

- March 2019
We discovered water damage to the outside of our bathroom window. We called Craftsman Direct for a quote (along with 2 other companies)...we received the quote [the day after they came to my house] (which is more than I can say about the other 2 companies)...Rick and Lee replaced the outside trim with PVC framing, caulked completely around the window and also repaired the inside trim work that had to be removed earlier to see if there was water damage inside the house. They arrived on time and had the job done in a couple of hours. We are very happy with them as a team and the workmanship. Thank you again for getting this done for us!   - Linda Bonine

- March 2019
We are very happy with our experience with Craftsman Direct. Lee and Rick replaced our front door and fixed rotting wood around the door and under the hardwood floors. They replaced the hardwood in the area and worked really hard to match it to the existing floor. It looks great! They also did some smaller jobs for us like fixing a loose railing, hanging and leveling a new chandelier, caulking, pressure washing, etc. We couldn't be happier with the results. Lee worked with us along the way and helped problem solve to make the most cost effective decisions. We highly recommend Craftsman Direct and will definitely use their services again when we need work done.   - Stacey Rader

- March 2018
Lee was helpful in fixing a challenging issue with our interior stairway. We had reached out to multiple contractors who couldn't figure out what the problem was, so we really appreciated his willingness to explore the problem and resolve it. Throughout the process, he was courteous and communicative, and he quoted us a very fair price for 1.5 days of labor. We had a very positive experience working with Lee!

- April 2018
My wife and I are moving out of our rental house shortly, and into a home we bought. Our dog had done some damage to two door-frames, and we did some damage to a laundry closet doorknob...
Lee (the owner and handyman) and Judi (in the office) were extremely cooperative and flexible with scheduling. The repairs were done quickly and look terrific! We will be using Craftsman Direct for any handyman needs in our new home.   - Drew Eckstein

- January 2018
Lee put in a ceramic tile shower for us, power washed the driveway, installed shoe mold in bathroom and reset our toilet. He was amazing! I would strongly recommend him and his business. He went above and beyond to make sure that everything was done to our satisfaction...Definitively use his company again.   - Laurie Viehweg

- January 2018
I hired Craftsman Direct to replace my siding and they did a beautiful job.
The masonite siding was rotted and they replace it with James Hardy cement board. Gave me a 25 year warranty on the job too. It was done in one day and they cleaned up so well, honestly I can't even tell they were there...Highly recommend them.   - Matthew Welch

- May 2017
We recently hired Craftsman Direct to screen and stain our back porch. We could not be more pleased with the results. Their attention to detail and quality of work and supplies was the best we've ever seen. We got many quotes and their price was very fair. The work was initiated right away and finished in a short amount of time. Lee was incredibly professional and responsive during the whole process. We highly recommend them to anyone looking for a contractor.   - Daniel Cohen

Eric Woods  
This is the second time I've used Craftsman Direct for handyman work. I had my deck sanded and stained, exterior power washed, and front porch cement re-painted (plus huge crack removed). After working with these guys a second time, I can confidently say they do not cut corners...


I cannot say enough good things about this company. After [another contractor] screwed up our back door install TWICE...[Craftsman Direct] came in...and we finally have a beautiful door that works. They were on time, courteous, and professional.   Christine B.